jlfun Privacy Policy for Philippines Players

When you register and use the jlfun platform, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. The types of information we collect include your full name, date of birth, email address, mobile number, and your preferred payment details for PHP transactions. We also collect information you provide when you contact our support team, respond to surveys, or participate in any promotions available on the platform.

In addition to information you provide directly, we automatically collect certain technical data when you access jlfun through a browser or mobile device. This includes your IP address, device type, operating system, browser version, pages visited, session duration, and referring URLs. This technical data helps us understand how players interact with the platform so we can improve performance, fix issues, and deliver a better mobile experience for users across the Philippines.

We may also collect information about your gaming activity on the platform, including bets placed, games accessed, deposit and withdrawal history, and account preferences. This activity data is used for account management, responsible gaming monitoring, fraud prevention, and regulatory compliance. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification purposes under applicable regulations.

The personal information we collect is used primarily to create and manage your jlfun account, process your PHP deposits and withdrawals, verify your identity, and provide you with access to sports betting and live casino features on the platform. Without this information, we would not be able to deliver the core services that players in the Philippines rely on when using jlfun. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features.

We also use your information to monitor for suspicious activity, prevent fraud, and ensure that the platform is being used in accordance with our Terms and Conditions. Your gaming activity data helps our responsible gaming team identify patterns that may indicate a player needs support, and allows us to apply account restrictions when necessary to protect player wellbeing. We take these obligations seriously and use data-driven tools to fulfil them responsibly.

Where you have given us permission, we may use your contact information to send you promotional communications about offers, new features, or events on the jlfun platform. You can opt out of marketing communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not build profiles for sale to advertisers or data brokers.

jlfun does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific functions. All such third-party providers are required to handle your data securely and in accordance with applicable privacy standards.

We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of jlfun, our players, or the public. In such cases, we will disclose only the minimum information required to comply with the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.

In the event that jlfun undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. If this occurs, we will ensure that the receiving party is bound by privacy obligations that are at least as protective as those described in this policy. We will notify affected players of any such transfer through the contact details held on their account before the transfer takes effect.

As a player using the jlfun platform from the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data in circumstances where we no longer have a legitimate reason to retain it. You also have the right to object to certain types of processing, including direct marketing, and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team directly.

You may also request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. This right of data portability allows you to transfer your information to another service provider if you choose to do so. We will respond to all valid data rights requests within a reasonable timeframe and will not charge a fee for standard requests. If a request is complex or involves a large volume of data, we may need additional time and will inform you accordingly.

If you believe that jlfun has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all privacy complaints seriously and will investigate and respond to any concerns raised. We encourage you to contact us first so that we have the opportunity to address your concern directly before you escalate to a regulatory body. You can also review our Responsible Gaming page for additional information about how we protect player wellbeing alongside your data rights.

We retain your personal information for as long as your jlfun account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. The specific retention period for different categories of data depends on the nature of the information and the purpose for which it was collected. For example, financial transaction records are retained for the period required under applicable Philippine financial regulations, while general account data may be retained for a shorter period following account closure.

When your personal data is no longer required for the purposes for which it was collected, and when we have no ongoing legal obligation to retain it, we will securely delete or anonymise it. Anonymised data — which cannot be used to identify you — may be retained indefinitely for statistical and analytical purposes. We review our data retention practices regularly to ensure that we are not holding personal information for longer than necessary, and we update our internal policies accordingly when regulations or business needs change.

jlfun implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, regular security assessments, and staff training on data protection obligations. While we take every reasonable precaution to safeguard your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your jlfun account and to keep your login credentials confidential at all times.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable regulations in the Philippines. When we make material changes, we will update this page with the revised policy and note the effective date at the top of the document. Continued use of the jlfun platform after an updated policy has been published constitutes your acceptance of the revised terms. We recommend checking this page periodically so you are always aware of how your data is being handled. For any questions about this policy, please visit our FAQ page or contact our support team directly.